Terms of Service

Effective date: November 3, 2025

These Terms of Service ("Terms") explain the rules for using the Astrava mobile application (the “App”). Please read them carefully. By downloading, installing or using the App you agree to these Terms and our Privacy Policy. If you do not agree, do not use the App.

1. Summary

  • You keep ownership of everything you create in the App (notes, photos, videos, client names, location tags).
  • You grant the App a limited right to store, display, and process that content to provide the App's features (including optional sync/backup you enable).
  • Do not use the App for illegal or abusive activity.
  • The App is provided “as is”; we do our best to keep it running and secure but can't guarantee perfection. See the full Terms below for more information.

2. Who we are

  • The App is provided by Cleveland Solutions LLC (“we,” “us,” or “Developer”).
  • Contact us at: [email protected]

3. Acceptance of terms

  • By using the App you agree to these Terms and to the Privacy Policy. If you are using the App on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

4. Privacy

  • Your use of the App is governed by these Terms and our Privacy Policy. The Privacy Policy describes what data we collect, how it is used, and the choices available to you. The Privacy Policy is incorporated into these Terms by reference.

5. License to use the App

  • Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install and use the App on devices you own or control for your personal or business purposes. All rights not expressly granted to you are reserved by us.

6. Your content & ownership

  • You retain ownership of all data you create or upload in the App (your “Content”), including notes, photos, videos, client names and location tags.
  • By using the App you grant us a limited license to access, store, display, transmit and otherwise process your Content solely to provide the App's functionality (for example to render your notes, build your progress chart, and perform optional sync/backup you enable). This license ends when you delete the Content from the App and from any backup/sync service where you have disabled retention, subject to our obligations to retain data for legal reasons.
  • We will not use your Content for advertising, profiling, data-mining, or sell it to third parties except as described in our Privacy Policy or with your explicit consent.

7. Support & contact information

  • If you contact support we may collect your name and email address solely to respond to your request. We will not use that information for any other purposes without your explicit consent.

8. Sync, backups and third-party services

  • The App stores data on your device by default. If you enable iCloud sync/backup, the data will be stored according to that service's policies. We are not responsible for the practices of any third-party services.
  • We do not include advertising SDKs or data-mining services. If we add any third-party services that access user data in the future, we will notify you and request explicit consent where required.

9. Payments, subscriptions and refunds

  • Any payments for in-app purchases are processed through the Apple App Store. All payment information is collected and stored by Apple, and is subject to their Privacy Policy, which you can find here.
  • You are responsible for all taxes applicable to your purchases.
  • Refunds are handled in accordance with the Apple App Store policies. Contact support if you need help and we'll assist where we can.

10. Prohibited uses

  • Use of the App for any unlawful purpose or in violation of any applicable law.
  • Attempts to interfere with or disrupt the App, servers, or networks.
  • Attempt to gain unauthorized access to other users' accounts or the App's systems.
  • Uploading content that infringes intellectual property rights, is pornographic, abusive, harassing, hateful, threatening or otherwise objectionable.
  • Reverse engineer, decompile or attempt to extract the App's source code (to the extent prohibited by law).
  • We reserve the right to remove Content, suspend or terminate accounts that violate these Terms.

11. User conduct & responsibility

  • You are solely responsible for your Content and the consequences of posting, storing, or sharing it.
  • You must comply with all applicable privacy obligations or laws in regards to client data you store in the App (e.g., HIPAA compliance). If you store information about clients (e.g., client names or notes containing a client's PHI), ensure you have any necessary consents required by law or professional obligations.

12. Intellectual property

  • The App, its design, logos, text, graphics and all software, technology and content we provide (excluding your Content) are owned by us and protected by copyright, trademark and other laws. You may not use our trademarks without our prior written permission.

13. Feedback

  • If you submit feedback, suggestions or ideas, you grant us a non-exclusive, perpetual, irrevocable, royalty-free license to use, modify and commercialize that feedback without obligation to you.

14. Disclaimers

  • THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE CANNOT GUARANTEE THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

15. Limitation of liability

  • TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE, OUR AFFILIATES, LICENSORS OR SERVICE PROVIDERS BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE APP (IF ANY) IN THE 12 MONTHS PRECEDING THE CLAIM, OR ZERO DOLLARS (USD $0) IF YOU DID NOT PAY US FOR THE APP, WHICHEVER IS GREATER.
  • Some jurisdictions do not allow exclusion or limitation of certain damages; if those laws apply, liability will be limited to the fullest extent permitted by law.

16. Indemnification

  • You agree to indemnify, defend and hold harmless us, our officers, directors, employees and agents from any claim, loss, liability, demand, damages or expenses (including attorneys' fees) arising out of: (a) your breach of these Terms; (b) your Content; (c) your violation of any law or the rights of a third party; or (d) any other claim arising out of or relating to your use of the App.

17. Termination

  • We may suspend or terminate your access to the App for violation of these Terms or for any other reason with or without notice. Upon termination, your license to use the App ends. You remain responsible for any fees incurred prior to termination.

18. Governing law & dispute resolution

  • These Terms are governed by the laws of Colorado, USA, excluding its choice-of-law rules. Any dispute arising from or relating to these Terms or the App will be resolved in the courts of Colorado, USA. If you are located in a jurisdiction that requires a different governing law or venue, local mandatory law will apply.

19. Changes to these Terms

  • We may update these Terms from time to time with or without notice by updating the Effective Date of these Terms. Your continued use after such updates constitutes acceptance of the updated Terms.

20. Export controls

  • You agree to comply with all applicable export laws and regulations. You agree not to use the App in a manner that may violate these laws.

21. Severability

  • If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.

22. Entire agreement

  • These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the App and supersedes any prior agreements.

23. How to delete your account or export data

  • You can export or delete your data from within the App at any time and for any reason. For assistance, contact [email protected]. See the Privacy Policy for more information on data deletion and backups.

24. Contact